Attachments and Meetings
Use file attachments and scheduling features to speed up issue diagnosis.
Last updated Apr 13, 2026
Attachments
You can upload files as supporting evidence on tickets and comments when uploads are enabled by admin settings.
Good attachment examples
- Error screenshots
- Exported logs
- Short screen recordings
Meetings
For complex issues, support may schedule a meeting and share platform, time, duration, and a meeting link.
Meeting best practices
- Confirm your timezone is correct in your profile.
- Join from a stable connection.
- Keep ticket links and test environment ready before the call.