Creating and Managing Tickets
Learn how customers create tickets, add context, and follow status updates.
Last updated Apr 13, 2026
Create a new ticket
Go to /dashboard/tickets/new and provide a clear title plus detailed issue description.
What to include for faster resolution
- What you expected to happen
- What actually happened
- Steps to reproduce
- Screenshots or files when relevant
Track ticket progress
Use /dashboard/tickets to monitor all your requests with filters for status and priority.
Status meanings
- Open: waiting for support action
- In Progress: actively being worked on
- Waiting on Customer: support needs your reply
- Resolved: solution provided
- Closed: issue completed
Commenting and updates
Open a ticket detail page to add comments, answer follow-up questions, and review timeline updates.