QA EXT

"What encryption standards does NEXBRIDGE apply to mitigate security breach risk during data migration?","TLS 1.3 encrypted transmission and AES-256 encryption at rest, along with classified access controls, role-based access, physical security of migration workstations, and an immutable audit trail.",Risk

"What is the likelihood and impact rating for a security breach during data migration?","Low likelihood but Critical impact — one of the two critical-impact risks alongside payroll computation discrepancies at Go-Live.",Risk

"How does NEXBRIDGE manage scope creep risk from additional agency requirements?","Through a formal change control process: all scope additions require written Steering Committee approval and an impact assessment before implementation.",Risk

"What is the mitigation strategy for key personnel unavailability?","A cross-trained 14-member NEXBRIDGE team, a documented knowledge base, and all deliverables maintained in a shared project repository accessible to backups.",Risk

"What is the escalation response time for critical risks and how often is the Risk Register reviewed?","Critical risks receive a 24–48-hour response per the defined escalation protocol. The Risk Register is reviewed at every weekly project status meeting.",Risk

"What is the likelihood and impact rating for stakeholder resistance to the new system?","Medium likelihood and High impact.",Risk

"What is the target for Payroll Processing Accuracy?","≥ 99.95%, measured by reconciliation against legacy payroll output.",KPIs

"What is the KPI target for System Uptime post-Go-Live?","≥ 99.7%, measured by automated uptime monitoring logs.",KPIs

"What is the target for Data Migration Completeness and how is it measured?","100% of authorised records migrated, measured by source vs. target record count reconciliation.",KPIs

"What is the Incident Response Time KPI for Critical incidents and how is it measured?","Within 3 hours of detection, measured by support desk logs and SLA reports.",KPIs

"Who leads Monitoring & Evaluation and which phases are they active in?","Adaeze Chiamaka Obiora (M&E Specialist, Urban & Regional Planning, 9 years' experience), active in Phases 5 and 7.",KPIs

"What two additional metrics does NEXBRIDGE track beyond the core KPI table to measure reporting efficiency?","Time-to-generate for key operational reports (payroll summaries, personnel strength returns, audit logs), compared against legacy system baselines to quantify operational improvement.",KPIs

"What is the UAT Defect Resolution Rate target?","100% of Critical/High defects resolved pre-Go-Live, measured by defect register sign-off.",KPIs

"How many tiers does NEXBRIDGE's post-Go-Live support structure consist of?","Three tiers.",Support

"Describe the role of the 2nd Level support tier.","The OAGF Technical Desk acts as the escalation tier for issues unresolvable at MDA level. OAGF-designated system administrators, trained by NEXBRIDGE, manage cross-agency issues and coordinate with NEXBRIDGE's technical team.",Support

"What does NEXBRIDGE's warranty commitment cover during the post-go-live retention period?","All post-go-live defects identified within the agreed retention period are resolved at no additional cost to the client, subject to the terms of the project agreement.",Support

"What three activities does NEXBRIDGE commit to under the Annual Support Licensing model?","24/7 remote support for Critical and High severity incidents; continuous system enhancements including security patches and platform updates; and a formal annual performance review with OAGF and MDA representatives.",Support

"What is the role of the 1st Level support tier?","MDA Desk Officers serve as the first point of contact for routine user queries. Trained during Phase 6 and equipped with SOPs and user manuals, they resolve issues at the agency level within defined response windows.",Support