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Platform Overview Quick Start Checklist

Creating and Managing Tickets Attachments and Meetings Profile, Messages, and Notifications

Support Dashboard and Assigned Work Ticket Handling Best Practices Service Workflows: Installation and Customization

Admin Dashboard and User Management Settings and System Configuration CMS: Landing Page and Knowledge Base

Common Issues and Fixes Operational FAQ

Docs Getting StartedQuick Start Checklist

Quick Start Checklist

A practical checklist to get a fresh Solvio environment usable in minutes.

Last updated Apr 13, 2026

Environment checklist

Node.js 20+
MongoDB connection available
.env.local configured with authentication and database values

Bootstrap steps

Install dependencies.
Create MongoDB indexes.
Start the app with the custom server command.
Create or sign in as admin.
Confirm routes for admin, support, customer, and docs are accessible.

Recommended first configuration

Set branding in /admin/settings.
Review ticket categories/departments/products in settings.
Edit landing-page header and hero content from /admin/landing-page.
Create your first customer-facing documentation in /admin/knowledge-base.

Verification tips

Create a test ticket from a customer account.
Assign and update it from support/admin.
Confirm notification behavior and status transitions.
Open /docs and verify published docs appear.

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Environment checklist
Bootstrap steps
Recommended first configuration
Verification tips