Support Dashboard and Assigned Work
Use the support dashboard to monitor assigned workload and ticket status distribution.
Last updated Apr 13, 2026
Dashboard overview
The support workspace at /support-agent highlights assigned workload, open items, and recent tickets.
Core queues
/support-agent/ticketsfor assigned ticket list and ticket detail operations.- Service routes under
/support-agent/services/*for scoped request handling. /support-agent/messagesfor customer communication.
Daily operating loop
- Review open and in-progress items first.
- Prioritize by urgency and customer impact.
- Post clear updates in comments.
- Move status consistently as work progresses.
- Resolve with concrete outcome details.